Refund policy

Return & Refund Policy
Thank you for shopping at Robust Furniture Wax. We take great pride in the quality of our  products. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return:
  • Your item must be unused, unopened, and in the same condition that you received it.
  • The wax tin must be in its original packaging with the tamper seal intact.
  • You must provide the receipt, order number, or proof of purchase.
2. Refunds
Once we receive your returned item, our team will inspect it and notify you that we have received your return. We will immediately update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
3. Damaged or Faulty Items
If your item arrives damaged during transit (e.g., a dented or leaking wax tin), please contact us immediately.
with:
  • Your order number
  • A photograph of the damaged item and packaging
We will gladly arrange a free replacement or a full refund for any faulty goods.
4. Shipping Costs
  • You will be responsible for paying your own shipping costs for returning your item, unless the item arrived damaged or faulty.
  • Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
5. Exclusions
Due to the nature of our products, we cannot accept returns or issue refunds for wax tins that have been opened, sampled, or used on furniture, unless the product itself is proven to be defective.
Contact Us
If you have any questions on how to return your item to us, please reach out to our team:
  • Email: contact@Robustwaxproducts.co.uk
  • Business Address: Robust Important Experts Ltd, 7 BR52PN