Refund policy

Return & Refund Policy
Thank you for shopping at Robust Wax Products. We take great pride in the quality of our multi-surface beeswax blends. If you are not entirely satisfied with your purchase, we are here to help.
1. Returns Window
You have 30 calendar days to return an item from the date you received it. This policy applies to both defective/damaged items and standard buyer's remorse (if you simply change your mind).
To be eligible for a return:
  • Your item must be unused, unopened, and in the same condition that you received it.
  • The wax tin must be in its original packaging with the tamper seal fully intact.
  • You must provide the receipt, order number, or valid proof of purchase.
2. Refunds & Processing Time
Once we receive your returned item at our UK facility, our team will inspect it and notify you that we have received your return. We will immediately update you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment (credit card, PayPal, etc.). You will receive the credit automatically within 5 to 7 business days, depending on your card issuer's individual processing policies.
3. Damaged or Faulty Items
If your order arrives damaged during transit (e.g., a heavily dented, punctured, or leaking wax tin), please contact us immediately with:
  • Your order number
  • A clear photograph of the damaged item and its transit packaging
We will gladly arrange a free replacement or a full refund for any faulty goods.
4. Shipping & Restocking Fees
  • For Faulty/Damaged Items: Robust Wax Products will cover 100% of the return shipping costs or issue a straight replacement.
  • For Buyer's Remorse / Change of Mind: You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.
  • Restocking Fees: We do not charge any restocking fees for processed returns.
5. Exclusions
Due to the formulation of our products, we cannot accept returns or issue refunds for wax tins that have been opened, sampled, or used on furniture, doors, leather, or metal, unless the product itself is proven to be structurally defective.
Contact Us
If you have any questions on how to return your item to us, please reach out to our team:
  • Email: contact@Robustwaxproducts.co.uk
  • Business Address: Robust Important Experts Ltd, 7 BR52PN, United Kingdom