Shipping policy

Shipping Policy
Thank you for visiting and shopping at Robust Wax Products. We are dedicated to delivering our premium products to your doorstep safely and efficiently.
Below are the terms and conditions that constitute our Shipping Policy.
1. Order Processing Times
  • All orders are processed within 1 to 2 business days (excluding weekends and UK bank holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Note: If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Domestic (UK) Shipping Rates & Delivery Estimates
We ship all UK orders using reliable national couriers (e.g., Royal Mail, Evri, or DPD). Shipping charges for your order will be calculated and displayed at checkout. 
  • Standard Shipping (2-4 business days)
  • Express Shipping (1-2 business days): 
3. International Shipping
We do ship internationally.

We offer worldwide shipping to selected countries. Your shipping cost and delivery estimate will be calculated automatically at checkout based on your destination.
  • International Delivery Estimate: 5 to 14 business days depending on the country.
  • Customs, Duties, and Taxes: Robust Important Experts Ltd is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become active.
If you haven’t received your order within the estimated delivery time stated on your tracking link, please contact us with your name and order number, and we will look into it for you.
5. Shipping to P.O. Boxes
Our couriers may require a physical signature or safe-place confirmation upon delivery. Therefore, we are currently unable to ship to P.O. Boxes. Please provide a standard residential or business delivery address at checkout.
6. Damaged Shipments
If your wax tin arrives dented, leaking, or damaged due to transit, please take a photo immediately and refer to our Return & Refund Policy to arrange a swift, free replacement.